What Information We Hold and Why
When you register, we collect the name, email address and contact number you provide. Each time you fund your account — whether through Touch 'n Go eWallet, GrabPay, Boost, DuitNow or FPX — we record the transaction reference, amount in RM and timestamp. We do not
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store your full e-wallet credentials or bank login; those stay with your payment provider. Device data such as your browser type and IP address are logged to detect unusual access patterns and keep your account safe. We also hold records of which sessions were initiated from
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mobile and which from desktop, because that helps us resolve account disputes accurately. Data is retained for as long as your account is active and for the period required to meet our obligations under applicable law. Where local law permits access to our platform, these practices
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apply in full. You have the right to ask what we hold, correct inaccurate details, or request that we erase your data where no legal retention obligation applies. Any request goes to our support team.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.